Failed payments and retries
What happens if a charge fails, and how to fix it fast.
Cards expire and banks sometimes decline a charge. If a payment fails, here is what happens and how to put it right.
How retries work
When a charge fails, Stripe automatically retries it. You can also fix it yourself right away by updating your card and retrying from the Billing page.
Update your card
Add a working card on the payment methods section.
Retry the charge
Retry the outstanding payment from the Billing page.
Act quickly to avoid interruption
Update your card as soon as you can after a failed payment, so your service keeps running without a break.
Your status stays accurate
MAZZA keeps your subscription status in sync with Stripe, so once a payment succeeds your account updates automatically.
Last updated June 2026