Recordings and privacy
What MAZZA stores from a call and why recordings and transcripts are not kept.
MAZZA does not keep call recordings or full transcripts. In line with UAE privacy law, your dashboard stores a written summary of each call plus a few structured details: who called, what they wanted, how the call felt, and what came of it. That is everything you need to follow up, without holding on to sensitive audio.
There are no recordings to download
MAZZA does not retain call audio or a verbatim transcript. This is a deliberate privacy choice, not a setting you can turn on. If you need to know what happened on a call, read the summary and the outcome on the call's page.
What MAZZA stores from a call
Every answered call is logged to your Calls section. Here is exactly what you get to see.
| Field | Type | Description |
|---|---|---|
| Caller name and numberCaptured | The caller's name if they shared it, and the phone number they called from. | |
| Date, time, and durationCaptured | When the call started and how long it lasted. | |
| DirectionCaptured | Whether the call came in or went out. | |
| AI summaryCaptured | A short, written recap of the conversation, generated after the call ends. | |
| IntentCaptured | What the call was about: a booking, an interested lead, a general inquiry, or other. | |
| SentimentCaptured | How the caller seemed: positive, neutral, or negative. | |
| OutcomeCaptured | The booking or lead the call produced, linked so you can open it in one click. | |
| Audio recording | Not stored | No call audio is kept. There is nothing to play back or download. |
| Full transcript | Not stored | No word-for-word transcript exists. The summary is the record of the call. |
Why recordings are not kept
UAE privacy regulations restrict storing voice content. Recording a phone conversation and holding on to the audio raises real consent and data-protection obligations. MAZZA avoids that risk entirely by never keeping the recording in the first place.
Instead, the AI listens during the call, then writes a summary and the structured details once the call ends. The audio is not saved, and no verbatim transcript is created. You keep a clear, useful record of what happened without storing the sensitive raw recording.
The summary is the record
Think of the summary the way you would think of a tidy note a great receptionist leaves after a call. It captures what matters: who called, what they needed, and what was agreed. It does not repeat every word.
What you can do with the summary
The summary plus the structured details are enough to act on any call.
Read the summary
Open the call to see the AI recap of the conversation, the detected intent, and the sentiment.
Check the outcome
If the call produced a booking or a lead, it is linked on the call page. Click through to see the full details.
Follow up
Use the caller's name and number to call back, send a WhatsApp message, or assign a task to your team.
How the summary is made
When a call ends, the agent reports the outcome (intent, sentiment, and any customer details it picked up) and a short written summary is generated from the conversation. Nothing about this depends on saved audio. The summary and details are written once, then stored on the call record.
Want the agent to capture more
If you find a useful detail is regularly missing from summaries, that is a tuning question, not a recording one. Ask your account manager about adjusting what the agent focuses on. See Configuring your agent.
Frequently asked
Can I listen to a call later?
No. MAZZA does not store call audio, so there is no recording to play back. The written summary and the outcome are your record of the call.
Can I get a word-for-word transcript?
No. A verbatim transcript is not created or stored. The AI summary captures what the conversation was about and what came of it.
Is this a setting I can change?
No. Not retaining recordings is a privacy and compliance choice built into the product, not an option in your workspace.
What if I need a recording for a dispute?
There is no recording to provide. The summary, sentiment, and outcome are the record on file. For policy questions, see Call recording and retention or contact your account manager.
Last updated June 2026