Call recording and retention
The policy on call recordings and what MAZZA keeps from each call.
MAZZA is deliberate about what it keeps from your calls. Under MAZZA's privacy-minimizing product policy, the application does not store call audio or full transcript artifacts.
What MAZZA keeps, and does not keep
| Field | Type | Description |
|---|---|---|
| Audio recording | Not kept | The MAZZA application does not retain call audio. |
| Full transcript | Not kept | The MAZZA application does not persist a word-for-word transcript. |
| AI summary | Kept | A short summary of what the call was about. |
| Intent and sentiment | Kept | What the caller wanted and how they sounded. |
| Outcome | Kept | The booking or lead the call produced, linked to the call. |
There are no recordings to download
Because MAZZA does not retain audio or transcript artifacts, you will not find a recording to play or download. The summary and outcome give you what you need to follow up.
Voice providers still process speech in real time so the agent can understand and respond. MAZZA configures provider artifact controls to disable recording, transcript, packet-capture, and detailed-log retention.
Other records, like bookings and leads, follow MAZZA's standard retention and soft-delete approach. See Trash and data recovery.
Last updated June 2026