Notifications and team alerts
How MAZZA tells you when something needs attention, across in-app, email, and WhatsApp.
MAZZA watches your business around the clock and pings you the moment something needs a person. New bookings, new leads, a failed payment, a broken integration, or a customer asking to speak with a human all surface in one place, on the channels you choose.
There are three ways MAZZA reaches you: in-app, by email, and on WhatsApp. The notification center at Notifications in your dashboard is the home for all of it.
The three channels
Always on. The bell icon and the Notifications inbox.
EmailThe reliable backbone. On by default for anything urgent.
WhatsAppOpt-in. A locked team-alert template pages you 24/7.
In-app is always on for every team member. You cannot turn it off, and you would not want to: it is how the inbox stays complete. Email and WhatsApp are the channels you tune.
Email is the backbone
Email needs no opt-in. Being on the team is consent enough, so urgent alerts always have a reliable path to a real inbox even if nobody has the dashboard open. WhatsApp is opt-in and is added on top.
The notification center
Open Notifications from the sidebar to see everything in one screen. It has two views.
Every event that needed your attention, newest first. Filter by Unread or All, open the linked record in one click, and use Mark all read to clear the list. Each row shows a coloured dot for its severity and how long ago it happened.
A bell icon also sits in your dashboard header. It shows an unread count and a popover with your latest unread items, so you can act without leaving the page you are on.
Severity: info, warning, critical
Every alert carries one of three severity levels. This drives the colour you see and how hard MAZZA works to reach you.
| Field | Type | Description |
|---|---|---|
| Info | blue dot | Routine activity worth knowing about, like a new booking or a new lead. In-app only by default. |
| Warning | amber dot | Something is off and may need a look, like a missed call, a failing integration, or an automation error spike. Email is on by default. |
| Critical | red dot | Time-sensitive and cannot be missed, like a failed payment or a customer asking for a human. Always delivered on every channel you are reachable on. |
Human-request alerts are time-sensitive
When your WhatsApp agent hands a chat to a person, MAZZA fires a critical "Customer asked for a human" alert. A real customer is waiting on the other end right now. This alert ignores any per-kind mute and reaches you on every channel you have switched on, so respond quickly. Learn how handoff works in Agent modes and human handoff.
What can alert you
Alerts are grouped into categories in your preferences. Here is the full list.
| Category | Alerts |
|---|---|
| Activity | New booking, Cancelled booking, New lead, Answered inbound call, Missed call, New form submission |
| CRM | Hot lead, Task overdue |
| WhatsApp agent | Customer asked for a human, WhatsApp chat escalated, WhatsApp booking confirmed, New WhatsApp conversation |
| Alerts | Payment failure, Integration failure, Automation error spike, Minutes usage overage, Trial expiring |
| Integrations | Integration error, Reconnect request |
Most of these run automatically. You do not set them up. MAZZA evaluates your account on its own and only raises an alert when a real threshold is crossed.
Setting your preferences
You control which alerts reach you, and on which channel, in Settings, then Notifications. There are up to three sections.
Channels
In-app is shown as always on. Turn WhatsApp on or off here, and enter the number that should receive your alerts. Leave it blank to fall back to the workspace owner's number.
What to send me
A per-alert grid. For each alert, tick the channels you want: in-app (locked on), email, and WhatsApp. This is your personal setting and overrides the workspace default.
Workspace defaults
Owners and admins see a second grid that sets what new team members receive until they choose their own. Each member can still override it.
Critical alerts can't be muted by kind
In the grid, critical alerts are locked with an "Always on" badge. You can mute an info or warning alert per channel, but a critical one will still deliver. The one exception is WhatsApp: a critical alert will not arrive on WhatsApp unless you have opted that number in first.
How WhatsApp alerts are delivered
Team alerts are messages MAZZA starts, so WhatsApp only allows them through a pre-approved template. MAZZA owns and auto-creates a reserved template named mazza_team_alert on your WhatsApp Business account the first time alerts are set up. It is locked: it stays out of your editable Templates list so nobody can change or delete it by accident and break your alerts.
The template works 24/7
Because it is an approved template, the team alert reaches you even outside WhatsApp's 24-hour messaging window. While Meta is still approving the template (usually minutes), MAZZA falls back to email and in-app, so your team is never left unreachable.
To set the number that receives team alerts on WhatsApp, use the Channels section above, or set the workspace owner's number under Agent, then Escalation and alerts. To connect WhatsApp Business in the first place, see Connecting WhatsApp Business.
Grouping and repeats
If the same alert fires several times in a short window, MAZZA groups it into one inbox row and shows a rising count rather than flooding you. To protect your WhatsApp number from looking like spam, email and WhatsApp send only once per unread occurrence. Read the alert, and the next time it happens you get a fresh notification.
Not getting alerts?
The most common causes are a muted alert kind, a WhatsApp number that was never opted in, or a missing email address on a team member. Walk through the fixes in I am not getting notifications.
Last updated June 2026