The setup wizard

The five-step onboarding wizard that takes a new client from zero to ready.

The setup wizard walks you from a fresh account to a ready workspace in five short steps. It greets you by name, confirms the details we captured on your onboarding call, lets you load your fleet, and shows you exactly where your voice agent is in setup. It takes about three minutes, and everything saves as you go.

You will find it at Dashboard > Set up your workspace, or directly at /dashboard/onboarding.

Most of this is already done for you

If MAZZA captured your details during your onboarding call, they appear prefilled and editable. Your job in the wizard is to confirm, fix anything that is off, and add your fleet. You can skip steps and come back later.

The five steps at a glance

Welcomegreeted by name

Business & hoursdetails and opening times

Fleetyour vehicles or catalog

Agent & holidayssetup status and closures

Doneready to go

From the welcome screen to a ready workspace

Step by step

Welcome

You are greeted by your first name and a quick recap of what we already have: your business, its type, and the language your agent speaks. Choose Let's set things up to begin, or I'll do this later to return to your dashboard. The wizard estimates about three minutes.

Business and hours

Confirm your branch name, business type, country, and timezone, then your contact details and your opening hours. This step covers the basics your agent needs, so it is the one to get right. See Your business profile for the full picture.

Fleet

Add your vehicles one at a time, or paste your whole fleet from a spreadsheet. If you do not run a fleet, you can skip this step. More on Your fleet and catalog.

Agent and holidays

See where your voice agent is in setup, review what we configured, and add any closures the agent should respect. You can skip this step too.

Done

You are ready. Jump straight to the parts of MAZZA you will use most, then choose Get started to finish.

Business and hours

This step gathers everything your agent needs to answer correctly.

Field	Type	Description
Branch nameYou confirm	required	The branch this workspace covers, for example DIFC Branch.
Business typeYou confirm	required	What you do. Quick-suggestion chips cover Car Rental, Salon, Yacht Charter, Clinic, and Hospitality, or type your own.
CountryYou confirm	select	Defaults to UAE. Choose from the GCC and a few common countries.
TimezoneYou confirm	select	Defaults to Asia/Dubai. Your agent quotes pickup and drop-off times in this timezone.
WebsiteOptional	optional	Your website address, if you have one.
Your name, phone, WhatsAppYou provide	contact	How we reach you. WhatsApp is used for important alerts like missed calls and failed payments.
Opening hoursYou set	schedule	Your agent only offers pickup and drop-off times inside these windows.

Hours shape what the agent offers

Your agent never books a customer outside your operating hours. If your hours are wrong here, the agent will offer the wrong times. You can update them later from your business profile.

Prefilled from your call

When we captured your basics on the onboarding call, this step opens with a note: "We filled these in from our call. Change anything that's not quite right." Nothing is locked. Edit anything that needs fixing.

Fleet

If you rent vehicles, this is where you load them in. You have two ways to do it.

Enter a plate number, year, make, model, and daily rate in AED, then choose Add vehicle. Repeat for each one. You can edit or remove any vehicle in the list right here.

You only need the core details now. Transmission, insurance, mileage limits, and the rest can be added later from the Business page. If you do not run a fleet, choose Skip and move on. Your catalog is what lets the agent quote accurate prices and check real availability, covered in How your catalog powers the agents.

Agent and holidays

This step is a transparent status report, not a configuration screen. It shows where your voice agent is in MAZZA's build process, and a read-only recap of what we set up.

The build status moves through four stages, all set by the MAZZA team:

Details captured

Setup call

Agent testing

Live

Your agent's build status, shown to you read-only

Below the timeline you will see a short recap of your agent's name, its language, and the number it escalates to when a caller needs a human. These are shown for transparency so nothing feels hidden. To change them, contact your account manager. See Configuring your agent for what you control.

You can also add closures here, such as Eid, religious holidays, or branch off-days. The agent will not take bookings for those dates. You can add more anytime from Settings.

The wizard does not turn your agent on

Your voice agent goes live when MAZZA finishes building and testing it, not from this screen. The status here is read-only. When the agent is live, this step shows a green "Your voice agent is live" badge and a link to your calls. While we build it, you can message us on WhatsApp or by email right from this step.

Done

You are ready. The final step links you to the three places you will spend most of your time.

Bookings

Every reservation your agent or team creates.

Calls

Live and completed call logs with sentiment.

Settings

Tune notifications, escalation, VAT, and your team.

Choose Get started to finish. You can revisit this setup from Settings whenever you like.

Finishing, skipping, and coming back

You are never trapped in the wizard.

Skip a step. The Fleet and Agent steps can be skipped. Spend your time on business details and hours, since your agent needs those basics.
Leave and return. Choose Finish setup later at any point to go back to your dashboard. When you return, the wizard drops you into your first unfinished step.
The dashboard reminder. Until you finish or dismiss it, a slim banner sits at the top of your dashboard showing how many steps are complete, with a Continue setup link. Dismiss it with the X if you would rather hide it.
Finish. On the Done step, choose Get started. The wizard links you to Bookings, Calls, and Settings, the surfaces you will use most.

What 'ready' means

Finishing the wizard means your business details, hours, and fleet are in place so your agent can quote and book correctly. It does not, on its own, switch the agent on. That happens when MAZZA marks your agent live.

Frequently asked

How long does the wizard take?

About three minutes. Everything saves as you go, so you can stop and resume without losing anything.

Why are some fields already filled in?

We prefill the details we captured on your onboarding call. They are fully editable. Change anything that is not quite right.

Can I change my agent's voice or language here?

No. The agent details are read-only in the wizard. To change the voice, language, or escalation number, contact your account manager.

I do not have a fleet. What do I do on the Fleet step?

Skip it. The Fleet step is optional and is meant for businesses that rent vehicles.

Where do I find the wizard again later?

On your dashboard, use the setup banner's Continue setup link, or go to /dashboard/onboarding directly.

Where to go next

Your business profileThe details the wizard confirms, in full.Your fleet and catalogAdd and refine every vehicle and its rates.Configuring your agentWhat you control and what MAZZA sets up.

Last updated June 2026

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