Welcome to MAZZA

What MAZZA does, who it is for, and how this documentation is organized.

MAZZA is an AI front desk for your business. It answers your phone calls, replies on WhatsApp, books appointments, captures every lead, and keeps your customer records up to date, around the clock, without you lifting a finger.

This documentation shows you how to set it up, run it day to day, and get the most out of every feature. It is written for business owners and managers, not engineers. If you can use WhatsApp and a calendar, you can run MAZZA.

What MAZZA does for you

Answers your calls

A voice agent picks up every call, answers questions, and books customers 24/7.

Replies on WhatsApp

An AI agent handles WhatsApp chats, with a team inbox for when a human steps in.

Manages bookings

Bookings land on a shared calendar, whether made by the agent, your team, or a link.

Keeps your CRM tidy

Every call and chat becomes a lead or client record, with full history.

Automates follow-ups

Trigger emails, messages, and tasks automatically when things happen.

Shows your numbers

See calls, bookings, revenue, and a revenue forecast in one place.

Who MAZZA is built for

MAZZA is built for service businesses across the UAE and the wider GCC: car rental companies, salons, yacht charters, clinics, and hospitality. If you take bookings and miss calls when you are busy, MAZZA is for you.

The core idea

MAZZA never sleeps. While you focus on running your business, it makes sure no call goes unanswered and no message goes cold, so no customer slips away.

How this documentation is organized

Get Started

Set up your workspace from zero and learn your way around the dashboard. Begin here if MAZZA is new to you.

Core Concepts

Understand the building blocks: the two AI agents, how leads become clients, and how your business profile powers everything.

Feature guides

Deep, practical guides for the Voice Agent, WhatsApp, Bookings, CRM, Automations, Analytics, and more.

Troubleshooting & FAQ

Quick fixes for common questions, plus how to reach our team when you need a person.

Get set up in minutes

New to MAZZA? The fastest path to value is the setup wizard. It walks you through your business details, your catalog, and your agent status in a few short steps.

The setup wizardGo from zero to ready in five steps.Your dashboard tourLearn what every section does.The two AI agentsHow the voice and WhatsApp agents work together.

Need a hand at any point? Email contact@mazzaai.com or message us on WhatsApp. We are happy to help.

Last updated June 2026

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