Frequently asked questions
Quick answers to the questions we hear most.
Short answers to common questions. If you need more, follow the links or reach our team from Getting help.
How does MAZZA answer my calls?
Your AI voice agent is connected to your business phone line. When a customer calls, it answers instantly, handles the conversation, and logs a summary and outcome to your dashboard. See Voice agent overview.
Can the agent book appointments or reservations?
Yes. The agent checks availability and creates a booking with the details captured on the call or chat. Depending on your settings, it lands as confirmed or as pending for your review. See Bookings from calls.
Can I listen to call recordings?
No. In line with UAE privacy law, MAZZA does not keep call audio or full transcripts. You get an AI summary, the intent and sentiment, and the booking or lead the call produced, which is everything you need to follow up. See Recordings and privacy.
What languages does the agent support?
The agent operates in English today. For other languages, talk to your account manager about your options.
How do I change what the agent says?
Your prices, policies, hours, and catalog are yours to edit, and they sync to the agent automatically. To change the agent's voice, script, or language, contact your account manager. See Configuring your agent.
Why can't I send a WhatsApp message to a customer?
Most often the 24-hour window has closed, so you need to send an approved template instead of free text. See Templates and the 24-hour window.
What happens if the agent cannot help a customer?
It offers to bring in a human and hands the conversation to your team, flagged as needing attention. It never goes silent. See Agent modes and handoff.
How do I add a team member?
Go to Settings, then Team, and invite by email. See Inviting your team.
How do I contact support?
Email contact@mazzaai.com or message us on WhatsApp. See Getting help.
Last updated June 2026